Accessibility Statement

We are committed to making our mobile application usable by all people, whatever their abilities or disabilities. To achieve this we strive to comply with the W3C’s Web Content Accessibility Guidelines (WCAG) 2.1.

HeadUp’s mobile app is run by HeadUp Global Pty Ltd. We want as many people as possible to be able to use our mobile app. For example, that means you should be able to:

  • Use different screen sizes
  • Get alt text for images
  • Correct content sequencing
  • Consistent navigation
  • Appropriate labels
  • Zoom within device settings
  • Resize text
  • No content that relies solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound.
  • Descriptive links
  • Heading hierarchies for content pages
  • Video captions, transcriptions and audio descriptions in content pages
  • Use any content types or features that have been optimised such as accordions, slideshow/carousels, tables and tabs.

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

You can also modify your device to suit your individual needs, such as making text larger and increasing contrast.

Microsoft Accessibility

Learn about built-in accessibility tools and features in Microsoft Technologies like Windows

Apple Accessibility

Find out how Apple supports inclusive use of Mac computers, and portable devices like iPhone, iPad, Watch, TV and HomePod

Google Accessibility

Read about Google’s support for devices using the Android operating system, like smart phones and tablet computers

How accessible our app is

HeadUp’s mobile app, content, and documents are optimised for use with assistive technologies like screen readers, magnifiers, navigation switches and speech recognition software.

The HeadUp mobile app is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

This section covers issues that are working to address.

The mobile app (iOS and Android versions) are undergoing continuous auditing and testing. The content of this section will be updated whenever new issues and workarounds are identified.

If you discover an accessibility issue with the app, please contact us.

There are no restrictions for:

  • Deaf users
  • Limited hearing users.
  • Non-verbal users
  • Limited manipulation users
  • Limited reach and strength users
  • Cognitive user group

There are some restrictions for:

  • Users without vision
  • Users with limited vision
  • Users without perception of colour

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

We work to achieve and maintain Web Content Accessibility Guidelines(WCAG) 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is not accessible, we will state a reason, warn users and offer alternatives.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this app’s accessibility

HeadUp Global Pty Ltd is committed to making its mobile app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared on 15th January 2021. It was last reviewed on 18th January 2021.

The test was carried out by HeadUp Global Pty Ltd.