We are committed to making our mobile application usable by all people, whatever their abilities or disabilities. To achieve this we strive to comply with the W3C’s Web Content Accessibility Guidelines (WCAG) 2.1.

We want as many people as possible to be able to use our mobile app. For example, that means you should be able to:

• Use different screen sizes
• Get alt text for images
• Correct content sequencing
• Consistent navigation
• Appropriate labels
• Zoom within device settings
• Resize text
• No content that relies solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound.
• Descriptive links
• Heading hierarchies for content pages
• Video captions, transcriptions and audio descriptions in content pages
• Use any content types or features that have been optimised such as accordions, slideshow/carousels, tables and tabs.

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

You can also modify your device to suit your individual needs, such as making text larger and increasing contrast.

How accessible our app is

HeadUp’s mobile app, content, and documents are optimised for use with assistive technologies like screen readers, magnifiers, navigation switches and speech recognition software.

The HeadUp mobile app is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance / exemptions

This section covers exemptions, issues that are outside our control, or which we are working to address.

The mobile app (iOS and Android versions) are undergoing continuous auditing and testing. The content of this section will be updated whenever new issues and workarounds are identified.

There are no restrictions for:

• Deaf users
• Limited hearing users.
• Non-verbal users
• Limited manipulation users
• Limited reach and strength users
• Cognitive user group

Non-accessible / partially accessible content

• On the ‘sign up’ screen, some users may experience issues focusing and activating on the ‘reveal password’ and ‘customer service’ links. This does not comply with the Web Content Accessibility Guideline v2.1 A 4.1.2 Name, Role, Value.

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

We work to achieve and maintain Web Content Accessibility Guidelines(WCAG) 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is not accessible, we will state a reason, warn users and offer alternatives.

Reporting accessibility problems with this app

We are always looking to improve the accessibility of this app. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this app’s accessibility

HeadUp Global Pty Ltd is committed to making its mobile app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared on 27^th June 2022. The app was last tested on 20^th June 2022.

The test was carried out by Zoonou.